MadeToOrder Privacy Policy

Scope

This statement applies to MadeToOrder Web Sites Worldwide.

Personal information

In general, you can visit us on the internet without telling us who you are or giving us personal information. There are times when we may need information from you, for instance: to process an order, to correspond, to provide a subscription or in connection with a job application. We may supplement this information to complete a transaction or to provide a better service.

Uses

  • To fulfill your requests by us or by others involved in fulfillment.
  • To contact you for customer satisfaction surveys, market research or in connection with certain transactions.
  • By MadeToOrder and selected organizations for marketing purposes if you have permitted such use.
  • To develop our business relationship if you represent an MadeToOrder Business Partner or Vendor

Privacy Components

Your privacy is important to MadeToOrder. This statement discloses the information practices for MadeToOrder Web sites, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.

MadeToOrder abides by the Safe Harbor framework as set forth by the United States Department Of Commerce regarding the collection, use and retention of information collected from the MadeToOrder web site.


In general, you can visit MadeToOrder on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.


You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or email id, to correspond with you, to process an order, or to provide you with a subscription. You may give us your credit card details to buy something from us or a description of your education and work experience in connection with a job opening at MadeToOrder that you wish to be considered for. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.

The following paragraphs describe in more detail how MadeToOrder may use your personal information and with whom we may share it. Depending on the type of MadeToOrder Web site you are visiting, one or more of the paragraphs may apply. For example, if you order a product from an MadeToOrder Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.

If you request something from an MadeToOrder Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, other parts of MadeToOrder, MadeToOrder's Business Partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.

The information you provide to MadeToOrder on certain MadeToOrder Web sites may also be used by MadeToOrder and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way.

If you represent an MadeToOrder Business Partner, you may visit an MadeToOrder Web site intended specifically for MadeToOrder Business Partners. We may use information provided on that site to administer and develop our business relationship with you, the Business Partner you represent, and MadeToOrder Business Partners generally. For instance, this may involve using your information to send you details of MadeToOrder Business Partner programs. It may also include sharing certain information with other Business Partners (subject to any confidentiality obligations that may exist), or MadeToOrder customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.

If you represent an MadeToOrder supplier, you may visit an MadeToOrder Web site intended specifically for use by MadeToOrder suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of MadeToOrder, MadeToOrder's Business Partners, customers, shipping companies, financial institutions, postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent and/or other MadeToOrder suppliers generally.

In some cases, specific MadeToOrder Web sites may contain other notices about their use and the information practices applicable to those sites.

MadeToOrder is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders.


Our privacy practices are designed to provide protection for your personal information, all over the world.


We may share your personal information within MadeToOrder and transfer it to countries in the world where we do business.


Some countries may provide less legal protection for your information. In such countries MadeToOrder will still handle information in the manner we describe here.

We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.

From time to time we may supplement information you give us via an MadeToOrder Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.

In some cases MadeToOrder uses suppliers to collect, use, analyze and otherwise process information on its behalf. It is MadeToOrder's practice to require such suppliers to handle information in a manner consistent with MadeToOrder's policies.

We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on MadeToOrder Web sites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "clickstream data." MadeToOrder or others on MadeToOrder's behalf may use this data to analyze trends and statistics and to help us provide better customer service.


Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in an non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.


We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called "cookies". A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some MadeToOrder pages use cookies, sent by MadeToOrder or its third party vendors, or other technologies to better serve you when you return to the Web site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some Web sites may not work properly.


Some MadeToOrder Web sites also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across MadeToOrder's Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.


If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded. For more information, please see "How to work with Cookies".

Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is MadeToOrder's general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.

On occasion, we may personalize and customize Web sites for certain visitors. If you visit one of these sites, you may find it customized with references to products and/or services that we believe may be of interest to you, based on your previous interactions with MadeToOrder and information you have provided to us. While you are visiting these Web sites, we may collect information about your visit to better tailor the site to your interests. An invitation to visit one of these Web sites is usually presented as a personalized URL in an email, a notice on a Web site registration page, or as a response to you logging on to a certain Web site.


If you choose to visit one of these Web sites, you are agreeing to let MadeToOrder collect information about your visits and also to its association with other information about you and your relationship with MadeToOrder. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Technology will increasingly help give you more control over your personal information. It will also help organizations to manage their privacy practices and policies. As an information technology provider, MadeToOrder actively supports the development of privacy technologies to help achieve these goals and to help create greater trust and confidence in the way personal information is handled.

MadeToOrder Web sites may contain links to other Web sites. MadeToOrder is not responsible for the privacy practices or the content of those other Web sites.

This privacy statement was last updated on December 1, 2004. A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.

If you have a question about this statement, you can send an email to the MadeToOrder Web site coordinator. The address for this is privacy@MadeToOrder.com. You can also contact us at this address if you have a question about MadeToOrder's handling of your information.


If you wish to obtain a copy of particular information you provided to MadeToOrder, or if you become aware the information is incorrect and you would like us to correct it contact us at customerservice@MadeToOrder.com.


Before MadeToOrder is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavor to respond within an appropriate timeframe.


This Web site is maintained by MadeToOrder.

This Web site is maintained by MadeToOrder.